Effective Date: January 1st, 2026

Welcome to MommyTime Center! We want every family to enjoy a safe, comfortable, and positive experience. These policies explain the rules for visiting our facility, participating in activities, booking events, and using our website.

By entering MommyTime Center, purchasing admission, making a reservation, or using our website, adult guests and parents or legal guardians agree to follow these policies.

1. General Participation and Acknowledgment of Risk

MommyTime Center is an indoor playground and family event space. Activities may include climbing, jumping, sliding, running, riding play equipment, and other forms of active or interactive play.

These activities involve ordinary and inherent risks, including:

• Slips, trips, and falls

• Collisions with equipment or other guests

• Loss of balance

• Injuries associated with climbing, jumping, running, or active play

• Unexpected actions by other children or guests

Participation is voluntary. Adult participants and parents or legal guardians are responsible for deciding whether an activity is appropriate for themselves or their children.

Guests must follow all posted rules, safety signs, age or size restrictions, and staff instructions. A separate participation agreement or liability waiver may be required before entry or participation.

Nothing in these policies is intended to waive any legal right or responsibility that cannot lawfully be waived under applicable law.

2. Parent and Guardian Supervision

MommyTime Center is not a childcare or child-supervision service unless a specific supervised program is expressly advertised as such.

Parents and legal guardians must:

• Actively supervise their children at all times

• Remain inside the Facility while their children are present

• Make sure their children use equipment safely and appropriately

• Prevent children from entering restricted or age-inappropriate areas

• Promptly respond when staff identify a safety or behavior concern

Children may not be dropped off or left unattended.

Failure to provide appropriate supervision may result in the child and supervising adult being asked to leave the Facility without a refund.

3. Age and Safety Guidelines

Certain play areas or equipment may be limited by age, height, size, ability, or capacity. Guests must follow all posted requirements.

For everyone’s safety:

• Socks are required in designated play areas

• Shoes must be removed where posted

• Equipment must be used only as intended

• Food and drinks must remain in approved areas

• Running may be restricted in certain areas

• Rough play, pushing, fighting, or intentionally unsafe behavior is prohibited

• Guests may not climb on walls, barriers, furniture, or equipment not intended for climbing

• Toys or objects from one play area should not be taken into another area unless permitted

Weapons, sharp objects, tobacco products, vaping products, illegal substances, and alcoholic beverages are not permitted in designated play areas. MommyTime Center may prohibit additional items that could create a safety concern.

4. Health and Wellness

To help protect our guests and staff, please do not enter the Facility when you or your child:

• Has a fever

• Is vomiting or experiencing diarrhea

• Has symptoms of a contagious illness

• Has been instructed by a healthcare professional to avoid contact with others

• Has a condition that could create an immediate health or safety risk during active play

Guests should practice appropriate handwashing and hygiene. Injuries, spills, damaged equipment, or unsafe conditions should be reported to staff immediately.

MommyTime Center may deny entry or ask a guest to leave when reasonably necessary to protect the health or safety of guests and staff.

5. Guest Conduct

We are committed to providing a welcoming environment for children and families.

All guests must:

• Treat other guests and staff respectfully

• Follow staff instructions

• Use appropriate language and behavior

• Avoid harassment, threats, bullying, or discrimination

• Use equipment safely

• Respect the belongings and personal space of others

MommyTime Center may refuse entry or remove any guest whose conduct is unsafe, abusive, disruptive, destructive, or inconsistent with these policies. Refunds are not guaranteed when removal results from a policy violation.

6. Birthday Parties and Private Events

Reservations may be required for birthday parties, private events, classes, and group visits.

Depending on the reservation, MommyTime Center may require:

• A deposit or advance payment

• A final guest count

• Signed participation forms

• Arrival and departure at scheduled times

• Compliance with room-capacity limits

• Approval for outside food, decorations, entertainment, or vendors

Party hosts are responsible for communicating Facility rules to their guests and for the conduct and supervision of all children attending their event.

Outside food and beverages may be restricted. Guests should contact MommyTime Center before bringing food, decorations, equipment, or third-party vendors into the Facility.

Scheduled event times include setup, celebration, and cleanup unless otherwise stated. Late arrival does not automatically extend the reservation.

Additional charges may apply for:

• Damage to the Facility or equipment

• Missing property

• Unauthorized items or activities

• Excessive cleaning

• Additional guests

• Staying beyond the reserved time

MommyTime Center may cancel, delay, relocate, or reschedule an event because of emergencies, unsafe conditions, severe weather, building issues, government requirements, or circumstances beyond our reasonable control. When MommyTime Center cancels an event, we will provide an appropriate refund or rescheduling option based on the circumstances.

7. Admissions, Memberships and Payments

Admission and other required fees must be paid before entry unless MommyTime Center has approved another arrangement.

Current prices, mandatory charges, and applicable membership terms will be displayed or provided before purchase.

Memberships:

• Must be paid according to the selected membership plan

• Are subject to the benefits, limitations, and expiration terms provided at purchase

• May not be transferred or shared unless expressly permitted

• May be suspended or terminated for misuse or repeated policy violations

Guests are responsible for providing accurate billing and contact information.

Except as stated in the applicable booking or membership terms—or when otherwise required by law—admissions, memberships, deposits, and other fees are generally non-refundable.

8. Cancellation and Rescheduling

Party or event cancellation requests must be submitted at least 48 hours before the scheduled reservation time.

Deposits are non-refundable unless the booking terms state otherwise or a refund is required by law.

Cancellation, rescheduling, and refund eligibility may depend on:

• The type of reservation

• When the request is received

• Whether supplies, staffing, or third-party services have already been arranged

• Any special terms presented during booking

All approved changes are subject to availability. Guests should retain their booking confirmation and contact MommyTime Center as soon as possible when requesting a change.

9. Photography and Video

Families may take personal photographs or videos of their own children, provided they do not interfere with play, create a safety concern, or intentionally photograph other families without permission.

MommyTime Center may occasionally take photographs or videos for business, social media, advertising, or promotional purposes. We will request permission from a parent or legal guardian before using a recognizable image of their child for promotional purposes.

Guests who prefer not to appear in Facility photographs or videos should notify a staff member.

Security cameras may be used in certain areas for safety, security, incident review, and loss-prevention purposes. Security footage is not intended for public or promotional use and will be handled in accordance with applicable law and our internal practices.

10. Personal Property and Facility Damage

Guests are responsible for their personal belongings. MommyTime Center is not responsible for lost, stolen, misplaced, or damaged property except where responsibility cannot legally be excluded.

Found items may be held for a limited period and may later be donated or discarded.

Guests may be responsible for the reasonable cost of damage caused by their intentional conduct, misuse of equipment, violation of Facility rules, or failure to supervise a child in their care.

11. Injuries and Medical Emergencies

All injuries should be reported to staff immediately, even when an injury appears minor.

In an emergency, MommyTime Center may:

• Provide basic first aid within the staff member’s level of training

• Contact emergency medical services

• Contact a parent, guardian, or emergency contact

• Share reasonably necessary information with emergency responders

• Take other reasonable action intended to protect the injured or ill person

Parents, guardians, and adult guests remain responsible for medical expenses associated with treatment, transportation, or emergency services to the extent permitted by law.

MommyTime Center staff do not provide medical diagnoses or professional medical treatment.

12. Accessibility

MommyTime Center strives to provide a welcoming experience for guests with disabilities.

Guests who need a reasonable accommodation or who have questions about accessibility are encouraged to contact us before visiting. We will review accommodation requests individually while considering safety requirements, Facility limitations, and applicable law.

13. Website Use

The MommyTime Center website is provided to share information, process bookings, answer customer questions, and communicate with families.

When using the website, you agree not to:

• Attempt to disrupt, damage, or gain unauthorized access to the website

• Introduce viruses, malicious code, or harmful technology

• Use automated systems to improperly collect information

• Submit false, misleading, or fraudulent information

• Copy, republish, or commercially use website content without permission

• Use the website for unlawful or abusive purposes

Website information may be updated periodically. We make reasonable efforts to keep information accurate but do not guarantee that every page will always be complete, current, or error-free.

14. Information We Collect

Depending on how you interact with us, we may collect:

• Names and contact information

• Parent or guardian information

• Child names, ages, or birthdays when needed for a reservation

• Party, membership, admission, or event information

• Emergency contact information

• Communications and customer-service requests

• Transaction and payment-related information

• Website usage, device, browser, and technical information

• Information voluntarily submitted through forms, surveys, or promotions

Payment transactions may be handled by third-party payment processors. MommyTime Center does not intend to store complete payment-card information when it is processed directly by an authorized payment provider.

15. How We Use Information

We may use personal information to:

• Process admissions, memberships, and reservations

• Organize parties, events, classes, or group visits

• Communicate about purchases or upcoming reservations

• Respond to questions and customer-service requests

• Maintain Facility safety and security

• Improve our website, services, and customer experience

• Send promotional communications when permitted

• Prevent fraud, misuse, or security incidents

• Maintain required business records

• Comply with legal obligations

We do not sell personal information for money.

16. When Information May Be Shared

We may share information with trusted service providers that help us operate our business, including providers for:

• Website hosting

• Reservations and scheduling

• Payment processing

• Email and customer communications

• Analytics

• Information technology and security

• Professional, legal, accounting, or insurance services

These providers may receive only the information reasonably necessary to perform their services.

Information may also be disclosed when reasonably necessary to:

• Comply with a law, court order, or valid legal request

• Respond to an emergency

• Protect the safety, rights, or property of guests, staff, or MommyTime Center

• Investigate suspected fraud, misconduct, or policy violations

• Complete a business transfer, reorganization, or similar transaction

17. Children’s Online Privacy

Our website is intended for parents, legal guardians, and other adults. It is not designed for children under 13 to submit personal information independently.

We do not knowingly collect personal information online directly from a child under 13 without appropriate parental or legal-guardian consent.

A parent or legal guardian who believes that a child has submitted personal information without permission may contact us to request that the information be reviewed, corrected, or deleted, subject to applicable legal and recordkeeping requirements.

18. Cookies and Website Analytics

Our website and service providers may use cookies and similar technologies to:

• Remember user preferences

• Support booking or website functions

• Understand website traffic

• Measure performance

• Improve security and user experience

Browser settings may allow users to block or delete cookies. Disabling certain cookies may prevent some website features from functioning properly.

19. Information Security and Retention

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including customer service, accounting, safety, dispute resolution, and legal compliance.

20. Privacy Requests and Choices

Guests may contact MommyTime Center to:

• Ask what personal information they have provided

• Correct inaccurate contact information

• Request deletion of certain information

• Opt out of promotional emails

• Ask questions about our privacy practices

Some information may need to be retained to complete a transaction, maintain required records, protect safety, resolve a dispute, or comply with the law.

Promotional emails may include an unsubscribe option. Transactional communications concerning a purchase, reservation, safety issue, or account may still be sent when necessary.

21. External Websites and Third-Party Services

Our website may contain links to third-party websites or services. MommyTime Center does not control and is not responsible for the content, security, availability, or privacy practices of those third parties.

Guests should review the terms and privacy policies of any third-party service they use.

22. Intellectual Property

The MommyTime Center name, logo, graphics, photographs, website design, and original content belong to MommyTime Center or are used with permission.

Website content may not be copied, modified, reproduced, distributed, or commercially used without prior written permission, except as allowed by law.

23. Governing Law

These policies and any dispute relating to the Facility or website are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Any legal action must be brought in a court with appropriate jurisdiction and venue, subject to any rights or procedures that cannot legally be limited.

24. Severability and No Waiver

If any part of these policies is found to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

A delay or failure by MommyTime Center to enforce a policy does not permanently waive the right to enforce that policy later.

25. Policy Updates

We may update these policies to reflect changes in our services, operations, technology, or legal requirements.

The updated version will be posted on our website with a revised effective date. Material changes may also be communicated through other reasonable methods.

Continued use of the Facility or website after an update constitutes acceptance of the revised policies to the extent permitted by law.

26. Contact Us

Questions, accessibility requests, privacy requests, or policy concerns may be directed to:

MommyTime Center
21670 Red Rum Drive, Suite 102
Ashburn, Virginia 20147

Email: info@mommytimecenter.com
Phone: (202) 702-9097